Finance Operations Team Leader (AA/EE Position) (REF: KK324) (Market Related Salary) – Cape Town CBD, Western Cape

Job Overview

Our client, a leader in their industry, is looking for a Finance Operations Team Leader to join their dynamic team.


Reporting to the Finance Operations Manager, responsibilities include:

Building, training, managing and maintaining an effective and independent Finance Operations team to handle day-to-day responsibility of customer refunds, payment fraud management, finance investigations of customer exceptions and customer facing payments process

Engaging with internal stakeholders (Customer Service-, Engineering- and product teams) to align and scale business process

Developing and implementing new processes and procedures as well as the maintenance thereof, to streamline all finance operational tasks at scale.

Proactively identifying and managing customer payment risks

Investigating and resolving customer payment queries efficiently and timely

Monitoring Payment systems and reporting customer payment KPI’s

Investigating and troubleshooting systemic issues and escalating to internal stakeholders

Managing Bank Chargebacks process end to end

Working closely with Banks and payment providers to investigate exceptions and managing risks

Managing Customer Refunds process end to end

Resolving Payment partner and Bank related queries

Reporting and owning KPI’s of finance operations team members

Ad hoc duties, as required within the finance department



Bachelors Degree / Diploma in Accounting

2 – 4 years relevant experience in similar role as a team leader

Proficient in MS Office (Word, Excel, and PowerPoint)

E-Commerce or Retail experience will be an advantage

Experience in customer facing finance risk management advantageous

Job Detail
  • Salary RangeMarket Related
  • Experience2 Years
  • QualificationBachelor Degree
  • AA/EEYes