Query Clerk (Contract Position) (REF: AR21) (R20 000 p.m. Salary) – Melrose, Gauteng

Job Overview

ABOUT THE POSITION:

Receive help requests from end users / suppliers and answer following established quality standards and protocol

Create a call log for every help request during incoming call or upon email query

Conduct problem determination for end users / suppliers question to determine appropriate answer or status

Conduct problem determination for end users / suppliers problem to determine appropriate escalation path for level two escalation

Ensure that responses to end users / suppliers are consistent with those documented in knowledge database

Capturing order acknowledgements as applicable

Amendments to PO as requested by end users

 

PROCESS KNOWLEDGE/ COMPETENCE:

End to end understanding of Purchase to Pay process (Purchase Requisition to Purchase Order creation, Vendor & Material Master, Invoice processing, Payments and Supplier Reconciliations).

Seeks to understand Business and the business requirements supported by the Purchase to Pay function, 1-2 years’ experience

Understanding of the challenges faced by all stakeholders in the Purchase to Pay value chain and makes recommendations to improve end-to-end process

 

Job Detail
  • Salary RangeR10 000 - R20 000
  • Experience2 Years
  • QualificationMatric
  • AA/EENo