Query Clerk (Contract Position) (REF: AR21) (R20 000 p.m. Salary) – Melrose, Gauteng

Job Overview


Receive help requests from end users / suppliers and answer following established quality standards and protocol

Create a call log for every help request during incoming call or upon email query

Conduct problem determination for end users / suppliers question to determine appropriate answer or status

Conduct problem determination for end users / suppliers problem to determine appropriate escalation path for level two escalation

Ensure that responses to end users / suppliers are consistent with those documented in knowledge database

Capturing order acknowledgements as applicable

Amendments to PO as requested by end users



End to end understanding of Purchase to Pay process (Purchase Requisition to Purchase Order creation, Vendor & Material Master, Invoice processing, Payments and Supplier Reconciliations).

Seeks to understand Business and the business requirements supported by the Purchase to Pay function, 1-2 years’ experience

Understanding of the challenges faced by all stakeholders in the Purchase to Pay value chain and makes recommendations to improve end-to-end process


Job Detail
  • Salary RangeR10 000 - R20 000
  • Experience2 Years
  • QualificationMatric
  • AA/EENo