Revenue Reconciliation Supervisor
REF: KK694
Market Related Salary
Plattekloof, Western Cape
The successful candidate will be responsible for supervising the accurate, complete and timely reconciliation of revenue across all sales channels. You will ensures that POS sales, cash deposits, card settlements, delivery receipts, vouchers and other payment methods are matched to bank and ERP records; variances are investigated and resolved; effective controls are maintained; and reliable reporting supports Finance and Operations. You will also lead the revenue reconciliation team and drive automation and continuous process improvement within a high-volume QSR environment.
RESPONSIBILITIES:
Daily Revenue Reconciliation and Cash Control:
Overseeing the daily reconciliation of POS sales to cash deposits, card settlements, vouchers and delivery receipts
Monitoring revenue across multiple locations and sales channels
Ensuring cash deposits and CIT collections are complete, timely and matched to bank records
Escalating and resolve unreconciled items within agreed timelines.
Banking, Merchant and Payment Settlement Operations:
Managing operational relationships with banks, payment processors, CIT providers and delivery partners
Monitoring settlement completeness, timing, fees, chargebacks and rejected transactions
Supporting fee and service-level reviews and resolving settlement queries
Coordinating the setup of bank, POS merchant and delivery accounts for new locations
Variance, Leakage & Working Capital Support:
Investigating cash shortages, deposit discrepancies, settlement variances and revenue leakage
Tracking outstanding reconciling items and driving recovery or correction with stores, Operations and service providers
Supporting working-capital improvement through faster settlement and exception clearance
Revenue Reconciliation Controls, Compliance and Audit:
Maintaining effective controls over cash handling, POS settlements, deposits and reconciliations
Ensuring compliance with company policies, franchise requirements and applicable financial procedures
Maintaining complete supporting documentation and audit trails
Supporting internal and external audits and implementing agreed corrective actions
Fraud and Operational Risk Management:
Identifying unusual revenue, cash and payment trends and escalating suspected fraud or control breaches
Implementing fraud-prevention measures for cash and electronic payments
Monitoring recurring exceptions and recommending controls that reduce operational and financial risk
Systems, Automation and Process Improvement:
Use revenue reconciliation systems, POS integrations, merchant portals and ERP tools to improve automation
Leading continuous-improvement initiatives that enhance reconciliation accuracy, security and efficiency
Defining exception workflows and reduce manual processing
Supporting digital-payment initiatives, including wallets, contactless payments and delivery-partner
Team Leadership and Performance:
Managing 1 supervisor, 6 reconciliation controllers and 3 cash-up controllers
Allocating workloads, monitoring service levels and ensuring adequate daily coverage
Measuring performance through KPI-based reviews, coaching and development plans
Managing disciplinary processes and probationary reviews in line with company policy
Reporting and Stakeholder Support:
Ensuring accurate and timely submission of daily, weekly and monthly revenue reconciliation reports
Reporting unresolved variances, ageing, trends, risks and recovery actions to Finance and Operations
Providing ad hoc reporting and analysis as required
Automating recurring reports and maintaining clear management dashboards
REQUIREMENTS:
Bachelor’s degree in Finance, Accounting or a related field
Professional certification is advantageous
5–8+ years’ experience in revenue reconciliation, cash-up control, merchant settlements, financial operations or a related finance environment
Supervisory experience leading a reconciliation, cash-up or finance operations team
Experience in QSR, retail, FMCG or multi-site franchise environments is highly preferred
Strong practical knowledge of high-volume POS transactions, cash deposits, card acquiring and delivery settlements